At dunia, we believe in doing our part to protect the environment and reduce our carbon footprint by promoting an online, paper-free transaction environment.

In line with our commitment to providing quick, effective and timely service to our customers, your dunia Consolidated Statement will be now be sent to you as an E-statement to your email address.

Why e-mail statements?

The benefits of E-statements are unparalleled:

• Quick: your E-statement will reach you within 2 days of your statement date.
• Convenient: your E-statement is sent to you in an easy-to-access format that can be opened by you on any computer or smartphone.
• Easily accessible: you can download, print and save your E-statements at any time.
• Secure: we protect the confidentiality of your account by masking customer-sensitive information on your E-statement.
• Absolutely free: your E-statement will be delivered to your email address every month free of cost.

Note: Your E-statements will be sent to the e-mail address that is updated on our records. If you wish to receive your E-statements at a different email address or have any inquiries regarding e-statements, please call our 24-hour dunia contact center on 04 42-dunia (38642).

What about paper statements?

If you wish to continue receiving paper statements, a monthly fee of AED 10 will apply.

Please call our 24-hour dunia Contact Center at 04 42-dunia (38642) for any further queries that you may have.